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Сonditions of return

Product Replacement Rules at Solaris 979 UK

1. When You Can Get a New Product

  • 1.1 If you get fewer items than you ordered.
  • 1.2 If the item is damaged while being delivered.
  • 1.3 If you get something different from what you ordered.
  • 1.4 If the size of the film is not what you asked for.

2. How to Ask for a New Product

  • 2.1 Tell us you want a new one within 5 days after you get the product.
  • 2.2 Email us at info@window-film-solaris.co.uk. Tell us the product name, your order number, when you bought it, and why you want a new one.
  • 2.3 Send us 4 clear photos of the product from different sides.
  • 2.4 We might ask for more information or pictures.

3. Sending Back a Damaged Product

  • 3.1 Once we agree, go to our website, find your order, and follow the steps to send it back.
  • 3.2 Pack the item well so it doesn't get more damaged.
  • 3.3 We will organise to pick it up and let you know when.
  • 3.4 Have it ready for the person who comes to collect it.

4. Returning a Product for Other Reasons

  • 4.1 Do the same as in point 3 for sending it back.
  • 4.2 It must be in its original box, complete and not broken.
  • 4.3 We take care of sending it back and will tell you when it will be collected.
  • 4.4 Returned goods damaged by the customer, with bends or broken edges, are not eligible for replacement.

5. What We Do With Returned Products

  • 5.1 We'll check the product carefully.
  • 5.2 We might record the check-up and note the product's condition.
  • 5.3 We won't accept it if it's partly or fully used, or if the box is broken.
  • 5.4 Products with bends or broken edges can't be returned.

6. Sending You a New Product

  • 6.1 We'll send the new product within 5 days after we've handled the return.

7. When We Might Not Replace a Product

  • 7.1 If it gets damaged coming back to us because of bad packaging.
  • 7.2 If it looks used.
  • 7.3 If the film is scratched or bent.

8. Products You Can't Return or Exchange

  • 8.1 Goods processed on a custom order or made to individual measurements are not returnable.
  • 8.2 Products cut or separated from a whole roll as per the customer's order are not returnable.

We're here to help you all the way. If you need more help or have questions, visit us at www.window-film-solaris.co.uk. Happy shopping!